Global exchange Binance has promised to compensate affected users following one of the most chaotic nights in crypto trading history. The platform faced significant system strain during Friday’s unprecedented liquidation wave, which triggered record volumes and temporary instability across several of its products.
In a statement released early Saturday, Binance confirmed it is conducting a case-by-case review to identify verified user losses tied to technical disruptions. The exchange said compensation will be offered where issues stemmed from system malfunctions rather than market volatility, aiming to rebuild trust after the largest platform-wide stress event since early 2022.
Co-founder and Chief Customer Officer Yi He addressed the situation on X, acknowledging that Binance’s infrastructure buckled under extreme trading pressure. “When things go wrong, we take responsibility,” she wrote, emphasizing that affected users will be prioritized for support.
Due to significant market fluctuations over the past 16 hours and a substantial influx of users, some users have encountered issues with their transactions. I deeply apologize for this. If you have incurred losses attributable to Binance, please contact our customer service to… https://t.co/9Q7GZuFY5H
— Yi He (@heyibinance) October 11, 2025
The disruption centered on three major assets, USDe, BNSOL (Binance’s Solana staking token), and WBETH, its wrapped Ethereum staking product. Each suffered temporary de-pegging during the height of volatility, with USDe briefly plunging over 30% below parity. Binance said investigations into these products are underway, and all impacted customers will receive direct outreach from its support team.
Chief Executive Richard Teng also issued a public apology, stating that the company will “strengthen its systems, increase redundancies, and improve load management” to prevent similar incidents. Teng, who succeeded Changpeng Zhao in 2023, reaffirmed that Binance will remain transparent throughout the review process and “not hide behind excuses.”
The exchange’s swift acknowledgment of responsibility marks a significant test of user confidence amid ongoing market instability. As Binance moves to compensate customers and fortify its infrastructure, industry observers say the episode underscores the broader challenge of maintaining stability in crypto’s era of high-frequency, high-leverage trading.
